Tuesday, November 26, 2024

Unit 11 Business studies: Consumer Protection, HS 2nd year Commerce

 

Section 1: Importance and Need for Consumer Protection

  1. What is the primary aim of consumer protection?
    a) Profit maximization
    b) Safeguarding consumer interests
    c) Promoting sellers' profits
    d) Encouraging black marketing
    Answer: b) Safeguarding consumer interests

  2. Which of the following does consumer protection address?
    a) Sale of counterfeit goods
    b) Overcharging of products
    c) Misleading advertisements
    d) All of the above
    Answer: d) All of the above

  3. What does "Caveat Emptor" mean?
    a) Let the seller beware
    b) Let the buyer beware
    c) Buyer is always right
    d) Seller is always right
    Answer: b) Let the buyer beware

  4. Which of the following is NOT a reason for consumer protection from a consumer’s perspective?
    a) Consumer ignorance
    b) Unorganized consumers
    c) Monopoly control by businesses
    d) Exploitation of consumers
    Answer: c) Monopoly control by businesses

  5. What does "Caveat Venditor" imply?
    a) Let the buyer beware
    b) Let the seller beware
    c) Let the buyer be cautious
    d) The seller is always correct
    Answer: b) Let the seller beware

Section 2: The Consumer Protection Act, 2019

  1. The Consumer Protection Act, 2019, replaced which earlier Act?
    a) The Consumer Protection Act, 1986
    b) The Sale of Goods Act, 1930
    c) The Essential Commodities Act, 1955
    d) The Trade Marks Act, 1999
    Answer: a) The Consumer Protection Act, 1986

  2. Who is considered a consumer under the Consumer Protection Act, 2019?
    a) A person buying goods for resale
    b) A person availing services for personal use
    c) A trader selling goods
    d) A manufacturer producing goods
    Answer: b) A person availing services for personal use

  3. Which of the following is NOT a responsibility of a consumer?
    a) Being honest in dealings
    b) Filing complaints for every minor inconvenience
    c) Reading labels carefully
    d) Using standard quality products
    Answer: b) Filing complaints for every minor inconvenience

  4. Which type of trade practice is restricted under the Consumer Protection Act, 2019?
    a) Black marketing
    b) Fair pricing
    c) Use of ISI-marked products
    d) Standardized weighing scales
    Answer: a) Black marketing

  5. What is the new provision added in the Consumer Protection Act, 2019, for faster resolution?
    a) Online complaint filing
    b) Mediation process
    c) Permanent penalties
    d) Consumer helpline
    Answer: b) Mediation process

Section 3: Consumer Rights

  1. Which consumer right ensures protection against hazardous goods?
    a) Right to be informed
    b) Right to safety
    c) Right to consumer education
    d) Right to seek redressal
    Answer: b) Right to safety

  2. What does the Right to be Informed guarantee?
    a) Protection against hazardous goods
    b) Complete product information
    c) Freedom to choose products
    d) Competitive prices
    Answer: b) Complete product information

  3. Under which right can consumers file complaints for dissatisfaction?
    a) Right to choose
    b) Right to be informed
    c) Right to be heard
    d) Right to safety
    Answer: c) Right to be heard

  4. Which right allows consumers access to knowledge about their entitlements?
    a) Right to safety
    b) Right to be assured
    c) Right to consumer education
    d) Right to redressal
    Answer: c) Right to consumer education

  5. What does the Right to Choose ensure?
    a) Freedom to buy from limited sellers
    b) Access to a variety of competitive products
    c) Complaints against unfair practices
    d) Awareness campaigns
    Answer: b) Access to a variety of competitive products

Section 4: Consumer Protection Mechanism

  1. Which of the following is NOT a relief available to consumers under the Consumer Protection Act, 2019?
    a) Replacement of defective products
    b) Payment of compensation for loss
    c) Refund of service charges
    d) Removal of competitor products from market
    Answer: d) Removal of competitor products from market

  2. Which agency has jurisdiction over complaints involving goods or services worth more than Rs. 10 crore?
    a) District Commission
    b) State Commission
    c) National Commission
    d) Consumer Court
    Answer: c) National Commission

  3. What is the primary role of consumer organisations?
    a) To promote businesses
    b) To educate and protect consumers
    c) To offer legal services to sellers
    d) To regulate pricing in the market
    Answer: b) To educate and protect consumers

  4. What does a District Commission deal with in consumer disputes?
    a) Cases involving products or services worth up to Rs. 10 crore
    b) Cases involving products or services worth up to Rs. 1 crore
    c) Disputes related to government organizations
    d) Disputes regarding service providers only
    Answer: b) Cases involving products or services worth up to Rs. 1 crore

  5. What action is taken when a consumer is dissatisfied with the order of the District Commission?
    a) File a petition with the National Commission
    b) File an appeal to the State Commission
    c) Contact the local police
    d) Wait for the case to be resolved by the government
    Answer: b) File an appeal to the State Commission

Section 5: Redressal Agencies and Legal Framework

  1. Which government body is responsible for regulating consumer disputes at the national level in India?
    a) National Consumer Disputes Redressal Commission
    b) Consumer Protection Bureau
    c) State Consumer Protection Authority
    d) Department of Consumer Affairs
    Answer: a) National Consumer Disputes Redressal Commission

  2. What is the maximum limit for filing complaints in the State Consumer Disputes Redressal Commission?
    a) Rs. 10 lakh
    b) Rs. 1 crore
    c) Rs. 10 crore
    d) Rs. 100 crore
    Answer: c) Rs. 10 crore

  3. What does the Consumer Protection Act, 2019, allow regarding product defects?
    a) Product defects are ignored if the product is new
    b) Consumers can file complaints for defective products
    c) Companies are allowed to fix defective products without compensation
    d) Consumers are required to resolve defects with sellers privately
    Answer: b) Consumers can file complaints for defective products

  4. What is the purpose of the three-tier machinery under the Consumer Protection Act?
    a) To standardize pricing across industries
    b) To ensure swift redressal of consumer grievances
    c) To educate consumers about their rights
    d) To regulate the supply of essential goods
    Answer: b) To ensure swift redressal of consumer grievances

  5. Which consumer right does the Consumer Protection Act, 2019, primarily focus on ensuring?
    a) Right to profit
    b) Right to redressal
    c) Right to self-governance
    d) Right to choose leaders
    Answer: b) Right to redressal

Section 6: Business and Consumer Responsibility

  1. Why should businesses focus on consumer protection?
    a) It ensures higher taxes for consumers
    b) It leads to long-term customer satisfaction and repeat sales
    c) It increases competition with other businesses
    d) It decreases the cost of production
    Answer: b) It leads to long-term customer satisfaction and repeat sales

  2. Which of the following is a moral justification for consumer protection from a business perspective?
    a) Avoiding government intervention
    b) Expanding market share
    c) Demonstrating a business’s responsibility towards consumers
    d) Reducing product prices
    Answer: c) Demonstrating a business’s responsibility towards consumers

  3. Which of the following is a responsibility of a consumer according to the Consumer Protection Act?
    a) Ensuring that the product always meets the highest market price
    b) Reporting only the defects of products bought at high prices
    c) Being aware of goods and services to make wise purchasing decisions
    d) Not raising complaints even when suffering from exploitation
    Answer: c) Being aware of goods and services to make wise purchasing decisions

  4. What is the role of business associations in consumer protection?
    a) They act as intermediaries between consumers and the government
    b) They encourage businesses to engage in unethical trade practices
    c) They establish codes of conduct for businesses to follow
    d) They focus on increasing product prices
    Answer: c) They establish codes of conduct for businesses to follow

  5. Why do businesses use socially responsible practices?
    a) To increase profits in the short term
    b) To improve public perception and avoid exploitation claims
    c) To increase government regulation
    d) To reduce competition
    Answer: b) To improve public perception and avoid exploitation claims

Section 7: Consumer Organisations and NGOs

  1. Which of the following is an example of a quality certification mark?
    a) ISI Mark
    b) FSSAI
    c) Agmark
    d) All of the above
    Answer: d) All of the above

  2. Which organisation plays an important role in consumer education and advocacy?
    a) Department of Commerce
    b) Consumer Protection Bureau
    c) Consumer Organisations and NGOs
    d) The Trade Ministry
    Answer: c) Consumer Organisations and NGOs

  3. What is a primary function of NGOs in consumer protection?
    a) Enforcing government policies
    b) Educating consumers about their rights
    c) Settling consumer disputes
    d) Importing goods for consumers
    Answer: b) Educating consumers about their rights

  4. Which of the following is NOT a function of consumer organisations?
    a) Legal assistance for consumers
    b) Comparative testing of products
    c) Setting prices for products
    d) Filing complaints on behalf of consumers
    Answer: c) Setting prices for products

  5. What is the purpose of comparative testing of consumer products by organisations?
    a) To assess the quality of different brands for consumers
    b) To eliminate low-quality products from the market
    c) To raise the prices of competing products
    d) To regulate the supply of products
    Answer: a) To assess the quality of different brands for consumers

Section 8: Legal Terms and Definitions

  1. What does the term ‘spurious goods’ refer to?
    a) Goods that are expensive but not useful
    b) Goods that are falsely claimed to be genuine
    c) Goods that are defective but are sold at a discounted price
    d) Goods with no fixed price
    Answer: b) Goods that are falsely claimed to be genuine

  2. Which term refers to a fault or imperfection in a product or service?
    a) Injury
    b) Defect
    c) Complaint
    d) Consumer
    Answer: b) Defect

  3. Which term is used to describe any harm caused to a person’s body, mind, or property?
    a) Injury
    b) Deficiency
    c) Product liability
    d) Spurious goods
    Answer: a) Injury

  4. Which of the following is an example of unfair trade practice?
    a) Charging a price higher than the Maximum Retail Price (MRP)
    b) Selling a product with an ISI mark
    c) Offering discounts on products
    d) Selling safe and healthy food
    Answer: a) Charging a price higher than the Maximum Retail Price (MRP)

  5. What does product liability refer to?
    a) The responsibility of a product seller to compensate for harm caused by a defective product
    b) The tax imposed on product manufacturers
    c) The requirement for producers to provide product warranties
    d) The cost of packaging and advertising
    Answer: a) The responsibility of a product seller to compensate for harm caused by a defective product

Section 9: Consumer Protection Laws and Acts

  1. Which of the following laws is NOT part of the legal framework for consumer protection in India?
    a) The Consumer Protection Act, 2019
    b) The Indian Contract Act, 1872
    c) The Sale of Goods Act, 1930
    d) The Agricultural Produce (Grading and Marking) Act, 2005
    Answer: d) The Agricultural Produce (Grading and Marking) Act, 2005

  2. Which Act is responsible for the grading and marking of agricultural produce in India?
    a) The Standards of Weights and Measures Act, 1976
    b) The Agricultural Produce (Grading and Marking) Act, 1937
    c) The Bureau of Indian Standards Act, 1986
    d) The Competition Act, 2002
    Answer: b) The Agricultural Produce (Grading and Marking) Act, 1937

  3. Which of the following does the Consumer Protection Act, 2019, aim to provide?
    a) Strict laws for manufacturers only
    b) Protection for consumers and redressal of grievances
    c) Control over government prices
    d) Protection for manufacturers only
    Answer: b) Protection for consumers and redressal of grievances

  4. Which of the following rights of a consumer is covered under the Consumer Protection Act, 2019?
    a) Right to impose fines
    b) Right to set product prices
    c) Right to seek redressal
    d) Right to monopolize products
    Answer: c) Right to seek redressal

  5. Which of these is a feature of the Consumer Protection Act, 2019?
    a) It limits consumer rights to only physical goods
    b) It applies only to business owners and sellers
    c) It includes a mediation process for dispute resolution
    d) It excludes e-commerce transactions
    Answer: c) It includes a mediation process for dispute resolution

Section 10: Consumer Protection Rights and Duties

  1. Which of the following is a consumer responsibility under the Consumer Protection Act?
    a) Ignoring unsafe products
    b) Paying for all purchases without questioning
    c) Being aware of goods and services available in the market
    d) Buying products without checking labels
    Answer: c) Being aware of goods and services available in the market

  2. Which of the following is a responsibility of consumers while purchasing goods?
    a) Paying higher than the MRP for goods
    b) Demanding a cash memo for every purchase
    c) Not questioning defects in the product
    d) Avoiding standardised products
    Answer: b) Demanding a cash memo for every purchase

  3. What does the Right to Information ensure for a consumer?
    a) The right to get refunds for defective products
    b) The right to access information about the product
    c) The right to take legal actions against businesses
    d) The right to negotiate prices with businesses
    Answer: b) The right to access information about the product

  4. What should a consumer do if they notice a defect in a product?
    a) Ignore the defect
    b) File a complaint in the relevant consumer court
    c) Attempt to fix the defect themselves
    d) Wait for the product to be sold out
    Answer: b) File a complaint in the relevant consumer court

  5. What is the purpose of consumer education?
    a) To ensure consumers buy products at high prices
    b) To help consumers make informed decisions about goods and services
    c) To make consumers loyal to a single brand
    d) To increase the government’s control over market prices
    Answer: b) To help consumers make informed decisions about goods and services

Section 11: Redressal Mechanism and Dispute Resolution

  1. Which of the following is a function of the District Commission under the Consumer Protection Act, 2019?
    a) To resolve cases involving more than Rs. 10 crore
    b) To handle cases involving consumer complaints related to government organizations
    c) To resolve complaints involving goods or services with a value up to Rs. 1 crore
    d) To set the prices for consumer goods
    Answer: c) To resolve complaints involving goods or services with a value up to Rs. 1 crore

  2. In the three-tier system, what is the role of the National Commission?
    a) To handle cases involving goods or services worth more than Rs. 10 crore
    b) To handle cases involving goods or services worth up to Rs. 1 crore
    c) To handle complaints regarding government policies
    d) To mediate between businesses and consumers
    Answer: a) To handle cases involving goods or services worth more than Rs. 10 crore

  3. What is the purpose of mediation in consumer dispute resolution?
    a) To replace the legal proceedings
    b) To find an amicable settlement without the need for a court decision
    c) To delay the settlement process
    d) To allow businesses to avoid paying compensation
    Answer: b) To find an amicable settlement without the need for a court decision

  4. If a consumer is not satisfied with the order of the State Commission, where can they appeal?
    a) District Commission
    b) National Commission
    c) Consumer Court
    d) The Supreme Court
    Answer: b) National Commission

  5. Which of the following is NOT a relief a consumer may seek under the Consumer Protection Act, 2019?
    a) Refund of the price paid for a product
    b) Compensation for injury due to negligence
    c) Compensation for inconvenience caused
    d) Payment of a government tax
    Answer: d) Payment of a government tax

Section 12: Role of Consumer Organizations and NGOs

  1. What is one of the key roles of NGOs in consumer protection?
    a) Promote the sale of goods
    b) Educate consumers about their rights
    c) Ensure government taxes are reduced
    d) Set prices for goods
    Answer: b) Educate consumers about their rights

  2. Which of the following is a function of consumer organizations in India?
    a) Filing complaints in courts on behalf of consumers
    b) Setting minimum prices for consumer goods
    c) Replacing defective goods for consumers
    d) Limiting consumer choice in the market
    Answer: a) Filing complaints in courts on behalf of consumers

  3. Which of the following is true about consumer organizations?
    a) They are funded by the government
    b) They only assist businesses
    c) They educate consumers and ensure their rights are protected
    d) They set the policies for product marketing
    Answer: c) They educate consumers and ensure their rights are protected

  4. What is one of the main activities of consumer organizations?
    a) Regulating prices in the market
    b) Encouraging consumers to avoid government regulations
    c) Conducting comparative testing of products to benefit consumers
    d) Limiting the availability of products in the market
    Answer: c) Conducting comparative testing of products to benefit consumers

  5. How do consumer organizations help consumers in seeking legal redress?
    a) By promoting unethical business practices
    b) By providing legal assistance and filing complaints in consumer courts
    c) By setting product prices
    d) By controlling supply and demand
    Answer: b) By providing legal assistance and filing complaints in consumer courts

Section 13: Legal Terms and Definitions

  1. What is the definition of 'deficiency' under the Consumer Protection Act, 2019?
    a) Any fault in the manufacturing process of a product
    b) A shortcoming or inadequacy in the quality of service provided
    c) A defect in the raw material used in products
    d) An issue that arises due to misuse of a product
    Answer: b) A shortcoming or inadequacy in the quality of service provided

  2. Which term refers to the harm caused to a consumer’s property or body?
    a) Defect
    b) Injury
    c) Deficiency
    d) Complaint
    Answer: b) Injury

  3. What is meant by ‘restrictive trade practices’?
    a) Offering discounts to consumers
    b) Manipulating prices to impose an unjustified cost on consumers
    c) Providing a variety of products at competitive prices
    d) Offering loyalty programs to customers
    Answer: b) Manipulating prices to impose an unjustified cost on consumers

  4. What is the meaning of ‘unfair trade practice’?
    a) A trade practice that provides correct product information
    b) A trade practice that misrepresents goods or services to deceive consumers
    c) A trade practice that rewards consumer loyalty
    d) A trade practice that adheres to quality standards
    Answer: b) A trade practice that misrepresents goods or services to deceive consumers

  5. Which term refers to goods that are falsely represented as genuine?
    a) Restrictive trade practices
    b) Spurious goods
    c) Defective goods
    d) Sub-standard goods
    Answer: b) Spurious goods

Section 14: Consumer Protection Act: Specific Provisions

  1. What is the maximum value of goods or services for which a complaint can be filed with the District Commission under the Consumer Protection Act, 2019?
    a) Rs. 10 lakhs
    b) Rs. 1 crore
    c) Rs. 5 crore
    d) Rs. 50 lakhs
    Answer: b) Rs. 1 crore

  2. Which commission handles consumer complaints involving goods or services worth between Rs. 1 crore and Rs. 10 crore?
    a) National Commission
    b) District Commission
    c) State Commission
    d) Consumer Protection Bureau
    Answer: c) State Commission

  3. Which of the following actions can the Consumer Protection Act, 2019, order a business to take?
    a) To reduce the price of all products
    b) To compensate consumers for damages or losses
    c) To stop all business operations temporarily
    d) To increase product prices to reflect market conditions
    Answer: b) To compensate consumers for damages or losses

  4. What is the jurisdiction of the National Commission under the Consumer Protection Act, 2019?
    a) To handle cases involving goods or services worth up to Rs. 1 crore
    b) To handle cases involving goods or services worth more than Rs. 10 crore
    c) To mediate disputes between consumers and sellers
    d) To regulate e-commerce websites
    Answer: b) To handle cases involving goods or services worth more than Rs. 10 crore

  5. What happens if a party is not satisfied with the order of the National Commission under the Consumer Protection Act, 2019?
    a) The matter is referred to the government for review
    b) The matter is automatically closed
    c) The party can appeal to the Supreme Court of India
    d) The complaint is dismissed without further action
    Answer: c) The party can appeal to the Supreme Court of India

Section 15: Consumer Education and Awareness

  1. What is the primary objective of consumer education campaigns like "Jago Grahak Jago"?
    a) To increase the prices of products
    b) To educate consumers about their rights and responsibilities
    c) To promote government-owned products
    d) To inform businesses about consumer needs
    Answer: b) To educate consumers about their rights and responsibilities

  2. Which of the following is an important aspect of consumer education?
    a) Encouraging consumers to buy the cheapest product
    b) Helping consumers understand the pricing strategies of businesses
    c) Informing consumers about the risks associated with unsafe products
    d) Restricting consumers from accessing information about services
    Answer: c) Informing consumers about the risks associated with unsafe products

  3. Which government department is responsible for launching consumer awareness campaigns in India?
    a) Department of Commerce
    b) Ministry of Consumer Affairs
    c) Ministry of Finance
    d) Department of Industrial Policy and Promotion
    Answer: b) Ministry of Consumer Affairs

  4. Which of the following marks helps consumers identify the quality of food products in India?
    a) ISI Mark
    b) FSSAI Mark
    c) Hallmark
    d) BIS Mark
    Answer: b) FSSAI Mark

  5. Why is it important for consumers to be aware of the quality certification marks on products?
    a) To avoid paying higher prices for products
    b) To ensure they purchase safe and standard-quality goods
    c) To receive discounts on products
    d) To guarantee they are buying products from local markets
    Answer: b) To ensure they purchase safe and standard-quality goods

Section 16: Consumer Protection and Business Practices

  1. Why should businesses avoid unfair trade practices?
    a) To comply with tax regulations
    b) To attract government incentives
    c) To avoid customer complaints and legal action
    d) To increase their profit margins
    Answer: c) To avoid customer complaints and legal action

  2. What is one of the benefits for businesses that protect consumer rights?
    a) Decreased competition
    b) Increased customer loyalty and repeat business
    c) Reduction in production costs
    d) Lower government taxes
    Answer: b) Increased customer loyalty and repeat business

  3. What is the moral justification for consumer protection from a business perspective?
    a) To ensure the business survives in a competitive market
    b) To exploit consumers for higher profits
    c) To avoid unfair practices and protect the interests of consumers
    d) To limit consumers’ access to information
    Answer: c) To avoid unfair practices and protect the interests of consumers

  4. What does ‘social responsibility’ mean for businesses in relation to consumer protection?
    a) Businesses should only focus on maximizing profits
    b) Businesses must operate without concern for consumer safety
    c) Businesses must act in a way that benefits both society and consumers
    d) Businesses should provide services only to wealthy consumers
    Answer: c) Businesses must act in a way that benefits both society and consumers

  5. Which of the following is an ethical practice that businesses should adopt to protect consumer rights?
    a) Exploiting consumer ignorance
    b) Providing false advertising to increase sales
    c) Selling products at fair prices with clear information
    d) Manipulating product quality to reduce costs
    Answer: c) Selling products at fair prices with clear information

Section 17: Types of Consumer Goods and Services

  1. Which of the following is an example of substandard goods?
    a) A product that meets safety standards
    b) A product that is overpriced but safe
    c) A product that does not meet the prescribed quality standards
    d) A product that is advertised accurately
    Answer: c) A product that does not meet the prescribed quality standards

  2. Which type of product is often sold through deceptive advertising?
    a) Genuine goods
    b) Substandard goods
    c) Counterfeit goods
    d) Standardized goods
    Answer: c) Counterfeit goods

  3. What is an example of a defective service under the Consumer Protection Act?
    a) A service that is provided on time and as promised
    b) A service that does not meet the quality expectations agreed upon
    c) A service with no advertised benefits
    d) A service that is offered at a discount
    Answer: b) A service that does not meet the quality expectations agreed upon

  4. Which of the following is considered an unethical business practice?
    a) Providing refunds for faulty goods
    b) Using malfunctioning weights to undercharge consumers
    c) Offering clear product information
    d) Ensuring products meet quality standards
    Answer: b) Using malfunctioning weights to undercharge consumers

  5. What does the practice of black marketing result in?
    a) Increased product availability
    b) Higher prices and scarcity of products
    c) Decreased demand for goods
    d) Ensured consumer satisfaction
    Answer: b) Higher prices and scarcity of products

Section 18: Consumer Protection for E-commerce

  1. Under the Consumer Protection Act, 2019, which type of business is also covered for consumer protection?
    a) Only physical retail stores
    b) Only government-owned businesses
    c) E-commerce firms and online businesses
    d) Businesses that provide government services
    Answer: c) E-commerce firms and online businesses

  2. Which of the following should e-commerce businesses do to protect consumers?
    a) Overcharge consumers to make up for operational costs
    b) Provide clear information about the product, including terms and conditions
    c) Hide information about delivery charges
    d) Limit consumer choice to only a few brands
    Answer: b) Provide clear information about the product, including terms and conditions

  3. What is the key responsibility of e-commerce firms under consumer protection laws?
    a) To increase product prices
    b) To ensure safe and reliable product delivery
    c) To ignore customer feedback
    d) To monopolize the market
    Answer: b) To ensure safe and reliable product delivery

  4. Which consumer right applies when online sellers provide misleading product information?
    a) Right to be informed
    b) Right to redressal
    c) Right to seek discounts
    d) Right to refuse product delivery
    Answer: a) Right to be informed

  5. Which aspect of e-commerce transactions is governed by the Consumer Protection Act, 2019?
    a) Only the product's manufacturing process
    b) The terms and conditions of online sales
    c) The environmental impact of e-commerce transactions
    d) The physical stores associated with the e-commerce firm
    Answer: b) The terms and conditions of online sales

Section 19: Consumer Protection in India

  1. Which of the following is a benefit of consumer protection laws in India?
    a) Increased government intervention in businesses
    b) Empowerment of consumers to make informed decisions
    c) Control of consumer demand in the market
    d) Decreased competition among businesses
    Answer: b) Empowerment of consumers to make informed decisions

  2. Which organization in India is primarily responsible for enforcing consumer protection laws?
    a) Ministry of Finance
    b) Ministry of Consumer Affairs
    c) Indian Consumer Forum
    d) Bureau of Indian Standards
    Answer: b) Ministry of Consumer Affairs

  3. What is the role of the Central Consumer Protection Authority (CCPA)?
    a) To regulate the prices of consumer goods
    b) To address violations of consumer rights, unfair trade practices, and misleading advertisements
    c) To set up consumer organizations
    d) To reduce taxes on consumer goods
    Answer: b) To address violations of consumer rights, unfair trade practices, and misleading advertisements

  4. Which of the following acts is designed to ensure fairness in trade practices in India?
    a) The Trade Marks Act, 1999
    b) The Consumer Protection Act, 2019
    c) The Food Safety and Standards Act, 2006
    d) The Competition Act, 2002
    Answer: d) The Competition Act, 2002

  5. Which consumer protection law deals with the regulation of product quality standards in India?
    a) The Food Safety and Standards Act
    b) The Bureau of Indian Standards Act, 1986
    c) The Agricultural Produce (Grading and Marking) Act
    d) All of the above
    Answer: d) All of the above

Section 20: Mediation and Dispute Resolution

  1. What is the new provision introduced in the Consumer Protection Act, 2019, to speed up the dispute resolution process?
    a) Mandatory court trials
    b) Mediation process at district, state, and national levels
    c) Delay in processing complaints
    d) Direct appeal to the Supreme Court
    Answer: b) Mediation process at district, state, and national levels

  2. In the mediation process, who acts as the neutral party to facilitate the settlement of disputes?
    a) A lawyer representing the complainant
    b) A mediator appointed by the commission
    c) A government official
    d) A business representative
    Answer: b) A mediator appointed by the commission

  3. What happens if mediation in a consumer dispute fails?
    a) The case is closed without further action
    b) The case proceeds to the next stage of legal proceedings
    c) The consumer has to reapply with new evidence
    d) The business is automatically penalized
    Answer: b) The case proceeds to the next stage of legal proceedings

  4. Which of the following is a key advantage of mediation in consumer disputes?
    a) It involves lengthy court proceedings
    b) It is a quicker, less expensive alternative to litigation
    c) It is mandatory for businesses to participate
    d) It always favors the business side
    Answer: b) It is a quicker, less expensive alternative to litigation

  5. What is the main goal of mediation in consumer disputes?
    a) To delay dispute resolution
    b) To encourage unfair practices
    c) To resolve conflicts amicably without going to court
    d) To impose heavy fines on businesses
    Answer: c) To resolve conflicts amicably without going to court

at

No comments:

Post a Comment

Subscribe to: Post Comments (Atom)