Retail Project Questionnaire

 

A list of 200 multiple-choice questions (MCQs) for a student project related to a retail outlet. These questions cover various aspects of retail management, operations, and customer service. Each question has two answer choices: "Yes" or "No."

 

Retail Store Operations:

Is the store open on weekends?

Does the store offer a loyalty rewards program?

Is there a designated returns and exchange policy?

Are there regular sales and promotions?

Does the store use point-of-sale (POS) systems for transactions?

Are there security cameras in the store?

Is there a designated area for clearance or discounted items?

Are the store hours prominently displayed?

Is there a designated customer service counter?

Does the store have an online shopping website?

Store Layout and Merchandising:

Does the store have an organized layout?

Are products arranged by category or department?

Is there proper signage for different sections?

Are clearance items placed near the entrance?

Is there an attractive window display?

Are products neatly organized on shelves?

Is there a designated aisle for seasonal items?

Does the store use mannequins for displays?

Are products within easy reach of customers?

Are product prices clearly marked?

 

 

Customer Service:

Are staff members friendly and approachable?

Do staff members greet customers upon entry?

Is there a store manager on duty during peak hours?

Are customers provided with shopping carts or baskets?

Is there a lost and found service?

Are there facilities for parents with young children?

Do staff members wear name tags?

Are there clean and accessible restrooms for customers?

Is there a customer feedback/suggestion box?

Are there designated parking spaces for customers?

Inventory Management:

Is there an inventory tracking system in place?

Are products restocked regularly?

Is there a system for managing expired products?

Does the store use barcodes or RFID for tracking?

Are there inventory checks and audits?

Are products with higher demand placed at eye level?

Is there a system for managing out-of-stock items?

Are products organized based on popularity?

Is there a process for handling damaged goods?

Is there a system for managing seasonal inventory?

 

Payment and Checkout:

Do customers have the option to pay with credit/debit cards?

Is there a cash payment option at checkout?

Are there self-checkout kiosks available?

Do customers receive printed receipts?

Is there a return policy for items purchased?

Are gift cards available for purchase?

Do customers need to provide ID for certain transactions?

Are there discounts for bulk purchases?

Are there express checkout lanes for a limited number of items?

Is there a bagging area for customers to pack their purchases?

 

Visual Merchandising:

Are there seasonal decorations in the store?

Are products displayed in an aesthetically pleasing manner?

Is there proper lighting to highlight products?

Are products grouped into coordinated sets?

Are there mirrors for customers to view themselves?

Are there changing rooms for trying on clothing?

Are there interactive displays for products?

Is the store layout changed regularly to create interest?

Are there themed displays for holidays and events?

Are products regularly rotated to feature new arrivals?

 

Store Policies and Procedures:

Is there a price matching policy?

Are there restrictions on the use of coupons?

Is there a limit on the number of items a customer can purchase?

Is there a policy for handling customer complaints?

Is there a storewide sale during Black Friday?

Is there a return window for electronic items?

Are there restrictions on the return of clearance items?

Is there a policy for accepting competitor's coupons?

Is there a policy for handling returns without a receipt?

Are there restrictions on the return of perishable items?

 

Product Selection:

Does the store offer a wide range of product categories?

Does the store carry organic or eco-friendly products?

Are there international food products available?

Does the store offer a variety of clothing sizes?

Does the store have a pet care section?

Is there a selection of locally sourced products?

Does the store offer a range of technology gadgets?

Are there products for specific dietary needs (gluten-free, vegan)?

Does the store offer a selection of home decor items?

Is there a section for outdoor and gardening products?

 

Promotions and Discounts:

Are there weekly sales flyers available?

Does the store offer a loyalty card program?

Is there a clearance section with discounted items?

Are there special discounts for senior citizens?

Does the store offer student discounts?

Is there a rewards program for frequent shoppers?

Does the store have a birthday club with discounts?

Are there discounts for military personnel?

Does the store participate in community fundraising events?

Is there a price guarantee policy for advertised deals?

 

Environmental and Sustainability Initiatives:

Does the store use energy-efficient lighting?

Is there a recycling program in place for customers?

Does the store promote reusable shopping bags?

Is there a commitment to reducing plastic waste?

Does the store source products from sustainable suppliers?

Is there an initiative to reduce food waste?

Does the store offer eco-friendly product options?

Is there a bike rack or electric car charging station?

Does the store support local environmental causes?

Is there a commitment to reducing carbon emissions?

 

Marketing and Advertising:

Does the store advertise in local newspapers?

Does the store have an active presence on social media?

Is there an email newsletter for customers?

Does the store use digital signage for promotions?

Is there a customer referral program?

Does the store offer exclusive deals to app users?

Is there a customer feedback survey?

Does the store host in-store events or workshops?

Is there a customer loyalty app?

Does the store use influencer marketing for promotion?

 

Inventory Planning and Control:

Is there a system for forecasting demand?

Are slow-moving items marked for clearance?

Is there a process for tracking inventory turnover?

Are there minimum and maximum stock levels?

Is there a process for identifying dead stock?

Are products grouped into categories for analysis?

Does the store use historical sales data for planning?

Is there a process for managing product recalls?

Are seasonal items ordered in advance?

Is there a system for identifying theft or shrinkage?

 

Employee Training and Development:

Are employees trained in customer service skills?

Is there a formal onboarding process for new hires?

Do employees receive regular performance evaluations?

Is there training on handling difficult customers?

Are employees trained in safety procedures?

Do employees receive product knowledge training?

Is there a process for reporting workplace issues?

Are there opportunities for advancement within the store?

Is there training on using the store's POS system?

Do employees receive diversity and inclusion training?

 

Health and Safety:

Are there fire extinguishers placed throughout the store?

Are there designated emergency exit routes?

Is there a first aid kit on the premises?

Are there safety signs indicating hazards?

Is the store wheelchair accessible?

Are there hand sanitizers available for customers?

Are staff members trained in CPR?

Is there a policy for handling hazardous materials?

Are there security personnel on-site?

Is there a smoke-free policy within the store?

 

Customer Feedback and Improvement:

Does the store conduct customer surveys?

Is feedback from customers actively encouraged?

Does the store respond to customer reviews online?

Is there a process for resolving customer complaints?

Are there regular meetings to discuss customer feedback?

Does the store use feedback for product selection?

Is there a customer advisory board?

Are there focus groups for new initiatives?

Does the store use mystery shoppers for evaluation?

Is there a system for recognizing and rewarding exceptional service?

 

Supply Chain and Vendor Relationships:

Does the store maintain good relationships with suppliers?

Is there a system for tracking supplier performance?

Does the store source products locally?

Is there a process for evaluating new suppliers?

Does the store have backup suppliers in case of shortages?

Is there a process for managing product recalls from suppliers?

Does the store negotiate favorable terms with suppliers?

Is there a process for handling late deliveries?

Does the store use Just-in-Time inventory management?

Is there a process for managing customs and tariffs for imported products?

 

Technology and Innovation:

Does the store use data analytics for decision-making?

Is there an online ordering and pickup option?

Does the store use AI for inventory forecasting?

Is there a mobile app for shopping?

Does the store use virtual reality for product displays?

Is there a chatbot for customer inquiries?

Does the store use beacons for location-based promotions?

Is there a smart shopping cart with tech features?

Does the store use RFID for inventory tracking?

Is there a digital price display system?

 

Store Security:

Are there security personnel at the entrance?

Does the store use anti-shoplifting measures like EAS tags?

Is there a surveillance system in place?

Does the store have a process for checking employee bags?

Is there a panic button for emergencies?

Does the store have a secure cash handling procedure?

Are there alarm systems for doors and windows?

Is there a policy for checking customer IDs for age-restricted products?

Does the store have secure access to back rooms?

Is there a process for handling counterfeit currency?

 

Ethical and Social Responsibility:

Does the store have a code of ethics for employees?

Does the store donate to local charities or causes?

Is there a commitment to fair trade products?

Does the store support diversity and inclusion initiatives?

Is there a policy against selling products harmful to health?

Does the store have a policy against child labor?

Does the store participate in environmental initiatives?

Is there a commitment to paying employees a living wage?

Does the store support community events and sponsorships?

Is there a policy against discrimination in hiring?

 

Future Expansion and Growth:

Does the store have plans for opening new locations?

Is the store considering e-commerce expansion?

Does the store plan to introduce new product categories?

Is there a strategy for entering new markets?

Does the store plan to invest in more technology?

Is there a focus on expanding the customer base?

Does the store plan to renovate the current location?

Is there a strategy for improving online presence?

Does the store have a plan for international expansion?

Is there a focus on sustainability and green initiatives in future plans?